Stone Shelf by Ampliora
Support
Help with Stone Shelf on iPhone — scanning, identifications, and your collection.
Last updated: June 28, 2026
Contact us
Email support@ampliora.cc with your iPhone model, iOS version, and a short description of the issue. Screenshots help when something looks wrong during a scan or in your collection.
What we can help with
- Scan or identification errors
- App bugs, crashes, or unexpected behavior
- Privacy questions about photos and collection data
- Collection, shelf, or field-note questions
Scanning and identification
Stone Shelf requires a live internet connection for the Scan tab. Identifications are sent to our API and may take 5–10 seconds on the first request. If a scan fails, try better lighting, fill the frame with one stone, and ensure you have not reached the daily free scan limit.
AI suggestions are educational only. For valuable or safety-sensitive specimens, confirm with a qualified expert or lab test.
Subscriptions and billing
Stone Shelf may offer optional subscriptions in a future update. Purchases would be billed by Apple through the App Store. Ampliora does not process payments directly and cannot issue refunds.
- To manage or cancel a subscription, go to iPhone Settings → Apple Account → Subscriptions.
- For billing disputes or refund requests, contact Apple Support.