Stone Shelf by Ampliora
Support
Help with Stone Shelf on iPhone — scanning, identifications, and your collection.
Last updated: July 30, 2026
Contact us
Email support@ampliora.cc with your iPhone model, iOS version, and a short description of the issue. Screenshots help when something looks wrong during a scan or in your collection.
What we can help with
- Scan or identification errors
- Stone Shelf Pro purchase, renewal, restore, or activation issues
- App bugs, crashes, or unexpected behavior
- Privacy questions about photos and collection data
- Collection, shelf, or field-note questions
Scanning and identification
Stone Shelf requires a live internet connection for the Scan tab. Identifications are sent to our API and may take 5–10 seconds on the first request. If a scan fails, try better lighting, fill the frame with one stone, and ensure you have not reached the daily free scan limit.
AI suggestions are educational only. For valuable or safety-sensitive specimens, confirm with a qualified expert or lab test.
Subscriptions and billing
Stone Shelf Pro is an optional auto-renewable subscription that removes the daily identification limit. Monthly and annual plans are available; eligible customers may see a seven-day introductory trial on the annual plan. Your exact localized price, trial eligibility, and renewal terms are shown in the app before you confirm a purchase. Purchases are billed by Apple through the App Store. Ampliora does not process payments directly and cannot issue App Store refunds.
- To restore Pro, open Stone Shelf Settings and tap Restore purchases, or use the same action at the bottom of the Pro offer.
- To manage or cancel a subscription, go to iPhone Settings → Apple Account → Subscriptions.
- For billing disputes or refund requests, contact Apple Support.